A Call Center Executive is required to perform the role of comprehensive customer service, providing telephone support and efficiently, empathetically, and promptly resolving their inquiries, requests, and complaints. Your work will be key to ensuring a positive customer experience, reinforcing their loyalty, and contributing to meeting the company's service standards. **Main Responsibilities:** * Handle incoming calls and manage customer inquiries, requests, and complaints through multiple communication channels. * Provide accurate information about products, services, and current promotions. * Deliver effective and personalized solutions to customer needs. * Timely follow-up on pending cases until fully resolved. * Record and update customer information in CRM management systems. * Comply with established customer service protocols and quality standards defined by the company. * Identify opportunities for continuous improvement in service processes and propose solution alternatives. * Coordinate efforts with other internal departments to optimize the customer experience. **Requirements and Competencies** * Technical or university degree in Administration, Communication, or related field. * Minimum 1 year of customer service experience, preferably in call center environments **(REQUIRED)** * Excellent verbal and written communication skills. * Strong orientation toward customer satisfaction. * Ability to work under pressure and handle complex situations with empathy and professionalism. * Basic to intermediate proficiency with technological tools and customer management systems (CRM). * Proactivity, teamwork, and commitment to service excellence. * **INTERMEDIATE EXCEL SKILLS REQUIRED (EXCLUSIVE)** Job type: Full-time