Back Office Agent - Project

Description

Job Summary: Back Office Agent to ensure accurate entry and registration of payments and traveler information, guaranteeing complete reservations and a seamless experience. Key Highlights: 1. Ensure smooth management of traveler reservations and payments. 2. Assist reservation executives and resolve coordination issues. 3. Commitment to conservation and in-depth exploration of destinations. We invite you to join the world’s leading exploration company! Apply for the Back Office Agent position (8-month project), Explora Santiago, Chile. We are an exploration company operating lodges and conservation reserves in remote areas of South America, with presence across 9 destinations in 4 countries: Chile, Argentina, Peru, and Bolivia. Our purpose is to invite travelers to explore each destination to forge a deep connection with nature—and thereby awaken genuine interest in protecting these unique territories. Our commitment rests on five pillars that guide our teams across all destinations: Care for the journey; attention to travelers; pursuit of excellence; conservation for the future; and passion for exploration. Explore a world of possibilities and join our team! **Position Objective:** Ensure accurate entry and registration of payments, traveler personal information, and execute the collection process in reservation management systems, verifying that all reservations are 100% complete—enabling our destination teams to conduct smooth check-ins without pending balances or traveler-related issues. **Main Responsibilities:** Update reservation information across all designated systems. Assist reservation executives with any challenges they encounter. Track payments for each sale made. Send payment reminders to agencies, tour operators, and travelers. Evaluate reservation quality in the system, verifying completeness and accuracy of information. Provide solutions to travelers facing coordination issues related to their experience. Application Requirements Completed higher education. 0–2 years of relevant experience. Direct experience working with travelers or customers. Explora is built by all of us! We value diversity, equity, and inclusion among our people and teams, where each individual contributes their best in performing their duties. We safeguard applicant information and focus on a clear, transparent selection process—thus offering opportunities to diverse individuals with the goal of fostering an inclusive culture at each of our destinations. We’re waiting for you! We craft in\-depth explorations as a journey to conservation in South America’s remotest corners, using our award\-winning lodges as bases to go deeper —into the remote, into nature, and into ourselves. \#GoDeeper. Certified B Corporation® Certified Carbon Neutral®