Data Analyst

Description

Job Summary: A professional who drives ContactCenter campaigns through data analysis, interpretation of results, and participation in cross-functional initiatives. Key Highlights: 1. Generates and analyzes data to support strategic decision-making 2. Develops and measures initiatives that generate value for the channel 3. Continuously improves data processes to maximize value **Job Description** ---------------------- Generates and drives campaigns and actions in the ContactCenter channel through data analysis, cross-departmental collaboration, and performance tracking 1\. Analyze data and interpret results to support strategic decision-making. 2\. Propose, develop, and measure initiatives that generate value for the channel. 3\. Proactively participate in cross-functional meetings to develop and execute initiatives. 4\. Develop, implement, and continuously improve lead orchestration data processes, ensuring incremental value is maximized. 5\. Generate analytical assets to identify audiences most likely to engage with the product/channel. 6\. Maintain continuous performance tracking and monitor new business opportunities. **Candidate Requirements** -------------------------- * Industrial or Commercial Engineer * 0–2 years of prior experience * Proficiency in SQL, Python, and Excel * Knowledge of statistics and predictive Machine Learning models (desirable) * Experience with visualization tools such as Tableau, Looker, or Power BI (desirable) * Experience with cloud platform technologies (e.g., Google Cloud Platform) (desirable) * Strong analytical capability and business results orientation This opportunity is open to candidates with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log into Aira and complete the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us. **Our Benefits** ----------------------- * 5 Quality-of-Life Days + Genial Afternoon for well-being and disconnection. * Mental health programs, psychological support, and holistic well-being initiatives. * Complementary health insurance. * CMR employee discount across the entire Falabella ecosystem. * Annual clothing gift cards (seasonal campaigns). * Gift cards and financial benefits on key dates. * Access to internal promotions, partnerships, and discounted purchases. * Option for unpaid leave periods, based on personal needs.