**Role Description** The primary responsibility of the **Mechanical Technician II** is to perform high-quality maintenance and repairs on Scania products. Customer satisfaction, on-time delivery, and workplace safety are achieved by adhering to defined processes, standards, and guidelines. The technician contributes to customer satisfaction, Scania’s profitability, and road safety. **Employment Inclusion** We are proud to be a company committed to inclusion and diversity. We firmly believe in equal access, participation, and opportunities in the workplace for all our employees. In line with this commitment, we comply with Employment Inclusion Law No. 21.015. This law promotes the employment inclusion of persons with disabilities at Scania, ensuring they have equal employment opportunities as everyone else. **Education and Experience** * **Academic Qualification:** Technician/Engineer in Automotive Mechanics or related fields, with specialization in heavy vehicles. * **Work Experience:** At least three years of prior experience in heavy vehicle maintenance and repair, including diagnosis of complex faults. * **Technical Knowledge:** Proficiency in diagnosing, repairing, and maintaining heavy vehicle systems; use of information technology (diagnostic software); familiarity with Scania products and services. * **Training Requirements:** Completion of 100% of the Basic Training Curriculum and at least 75% of the Intermediate Training Curriculum. * **Exclusive Requirements:** Minimum two years of tenure at Scania; productivity over the last three months: 85%; efficiency: 90%. Excellent punctuality and attendance over the last three months. **Key Responsibilities** * **Complex Diagnostics and Repairs:** Identify and resolve technical faults using diagnostic systems and applying advanced repair methods. * **Regulatory Compliance:** Ensure compliance with SHE (Health, Safety, and Environment) regulations and internal policies during daily operations. * **Technical Documentation:** Clearly specify and document performed repairs, ensuring traceability and effectiveness in billing processes. * **Technical Leadership:** Act as a mentor to less experienced technicians, providing technical training and guidance. * **Workshop Management:** Participate in planning and organizing workshop activities, ensuring availability of required tools and spare parts. * **Customer Relations:** Ensure customer expectations are met or exceeded through proactive communication and effective solutions. **Competencies and Skills** * **Repair and Maintenance Expertise:** Resolve complex faults and perform advanced tasks in accordance with technical and quality standards. * **Use of Tools and Technology:** Operate specialized tools and technological systems required for diagnosing and maintaining heavy vehicles. * **SHE Regulatory Compliance:** Apply health and environmental safety policies to ensure a safe and sustainable workplace. * **Effective Communication:** Promote clear and fluent exchange of information with colleagues, supervisors, and customers. * **Teamwork:** Collaborate efficiently with other workshop members to ensure team synergy. * **Technical Leadership:** Serve as a technical reference for less experienced colleagues, providing them with technical support and training. * **Initiative and Problem Solving:** Take the lead in identifying issues and implementing practical solutions. * **Planning and Organization:** Manage time and resources optimally to achieve established objectives. * **Customer Orientation:** Guarantee customer satisfaction through customized, high-value-added solutions. * **Proactivity and Continuous Learning:** Adapt to change, stay updated on emerging technologies, and continuously seek to improve technical skills. **Request ID:** 23656 **Number of Vacancies:** 1.0 **Part-time / Full-time:** Full-time **Permanent / Temporary:** Permanent **Country/Region:** CL **Location(s):** Puerto Montt, X, CL **Required Travel:** 0% **Work Location:** On-site