We are looking for a committed **Customer Service Manager** with leadership and strategic vision to oversee the comprehensive management of **property administration**. The candidate will be responsible for supervising processes related to **collections, maintenance, and property handovers**, ensuring excellent service for both property owners and tenants. **MAIN FUNCTIONS AND RESPONSIBILITIES** **1\. Operational Leadership and Supervision** * Coordinate and supervise the work of Customer Service Executives (EAC) and the Construction Supervisor. * Ensure compliance with all procedures according to the Induction Manual. * Resolve complex cases, conflict situations, and customer complaints. **2\. Reduced Portfolio Management** * Manage between **15% and 25%** of the total portfolio, selected preferably based on: * Properties with strategic owners, * Contracts with higher complexity or sensitive history, * New clients to ensure flawless onboarding. **3\. Collections Management** * Monitor overdue accounts daily. * Support and supervise executives on cases exceeding 15 days. * Approve payment plans or escalate to non-judicial/legal collection. **4\. Technical Coordination with Construction Supervisor** * Prioritize maintenance tasks based on urgency and impact. * Approve quotes and budgets within established limits. * Evaluate supplier performance and response times quarterly. **5\. Service Quality and Owner Retention** * Implement proactive follow\-up with property owners: Quarterly satisfaction calls. Post\-maintenance and post\-property delivery surveys. * Document incidents and establish process improvements. * Communicate updates and property status through clear reports. **6\. Reporting and Continuous Improvement** * Prepare monthly reports for management with key performance indicators. * Coordinate weekly or monthly feedback meetings with the team. * Propose adjustments to internal software and support CRM implementation. **IV. REQUIRED COMPETENCIES** * ***Education*****:** Professional Technician degree or over 10 years of experience in customer service. * ***Qualifications*****:** * Previous experience in real estate management or leadership roles within service companies. * Ability to make decisions, resolve conflicts, and handle basic technical maintenance information. * Strong interpersonal skills: emotional support, clarity, firmness, and empathy. * Proficiency in managing indicators and operational reports. Interested candidates should send their CV to: ec@lgpropiedades.cl Job type: Full\-time Salary: $1 \- $1\.111\.111 per month