Senior Client Support Operations Manager

Description

Summary: Seeking a Senior Client Support Operations Manager to oversee customer support operations, improve service workflows, manage support teams, and maintain high client satisfaction. Highlights: 1. Oversee customer support operations and improve service workflows 2. Manage support teams and maintain high client satisfaction standards 3. Senior experience in customer support or client operations management **Company Overview:** **AldeBlog Digital \& Customer Care SpA** provides digital customer support, client service management, and business support solutions for online platforms and growing businesses. **Job Description:** We are seeking a Senior Client Support Operations Manager to oversee customer support operations, improve service workflows, manage support teams, and maintain high client satisfaction standards. The role includes handling escalations, monitoring KPIs, and optimizing customer service performance. **Requirements:** * Senior experience in customer support or client operations management * Strong leadership, communication, and problem\-solving skills * Experience with CRM systems and customer service platforms * Degree in Business, Communications, Management, or related field preferred Sueldo: $1\.800\.000 \- $3\.000\.000 al mes Lugar de trabajo: Empleo presencial