Administrative Receptionist

Description

Position Summary: Efficiently coordinate repair services, ensure a satisfactory customer experience, and support the spare parts warehouse. Key Highlights: 1. Exceptional and personalized customer service. 2. Efficient coordination of repair services. 3. Support in receiving and delivering spare parts. An automotive company located in Concepción is seeking to fill the position of Administrative Receptionist. Key responsibilities include: **General Job Objective:** **Provide exceptional customer service, efficiently coordinate repair services, and ensure a satisfactory customer experience throughout the entire process. Spare parts warehouse assistant.** \-Enter data into Excel spreadsheets. \-Schedule inspections, vehicle drop-offs, warranty claims, and confirm attendance. \-Answer reception phone calls, emails, and WhatsApp messages. \-Maintain an updated appointment schedule. \-Inform customers of their vehicle's current status according to the process. \-Coordinate vehicle pickups with customers for ready-to-deliver vehicles, based on the workshop manager's report. \-Manage repair orders as directed by the workshop manager. \-Collect payments from customers, deductibles, and individual estimates. \-Generate a signed customer delivery acceptance receipt. \-Provide personalized attention to customers. \-Support in receiving and delivering spare parts. Requirements: \-Proficiency in Office software and ERP systems is desirable. \-Strong interpersonal skills. \-Minimum experience in administrative and customer service roles. Employment Type: Full-time Salary: Starting from $650\.000 per month