### **Implementation Specialist – DataScope (SaaS B2B)** Location: Santiago, Chile Position type: Full-time, hybrid Join the DataScope team! Are you passionate about helping customers grow and get the most out of their tools? Do you love building long-term relationships and solving problems creatively? Then this opportunity is for you! At DataScope, we are a Chilean SaaS company revolutionizing how businesses manage their operations in over 40 countries. Our mission is to simplify processes and automate tasks so our customers can work more efficiently. ### **Responsibilities** * Lead implementation: You will guide new customers through the onboarding process, ensuring successful adoption of our tool. * Ensure success: You will monitor implementation milestones and KPIs, guaranteeing that key objectives are met. * Manage timelines: You will define and coordinate the implementation schedule to meet established deadlines. * Train customers: You will deliver practical and engaging training sessions so users can fully leverage the platform. * Collaborate with internal teams: You will work alongside sales and product teams to align strategies and deliver customized solutions. * Analyze and improve: You will provide data-driven feedback to optimize the customer onboarding process. * Drive growth: You will identify expansion opportunities within accounts and help successfully manage them. ### **Competencies / Skills** * Interpersonal skills: Ability to build trust, guide processes, and connect with customers. * Experience in customer support or similar roles within dynamic environments. * Advanced Excel and Google Workspace proficiency (Sheets, Presentations). * Ability to teach and deliver clear, effective training. * Strong organizational and time-management skills to handle multiple projects. * Quick and effective problem-solving abilities. * Knowledge of databases and information analysis. ### **Bonus points if you have!** Portuguese or English (spoken and written). CRM experience (HubSpot preferred). Knowledge of SaaS (Software as a Service). ### **What do you get by joining our team?** * Remote work — you may also visit the office whenever you wish. We’re located at WeWork Apoquindo, a great space with excellent collaborative areas. * Real opportunities for professional growth. * A team that celebrates your achievements and supports you through every challenge. * Investment in your development: courses, books, and mentorships to grow every day. * A birthday day off to celebrate properly! * Wellhub and healthy challenges. * Work\-on\-you hour: one hour per week dedicated to you and your personal projects. * National and international trips to connect with the team. * Supplementary insurance and extended paternity leave (in Chile). * MacBook provided for your daily work. ### **What are the stages of the selection process?** 1\. Soft skills assessment: A brief challenge to better understand your customer service skills (takes no longer than 20 minutes) 2\. Interview with our People team: Getting to know you is essential for us. 3\. Interview with our CCSS Manager: An opportunity to understand how we work and how you could fit into the team. 4\. Interview with our CEO: The final step of the process and a chance to learn about DataScope’s vision. Important! The entire process will be communicated via email — please ensure you monitor your inbox!