AFP Habitat, a leader in the Pension Fund Insurance industry, is seeking: Remote Customer Service Executive (Monitor) for the Coyhaique branch. The purpose of this position is to conduct a structured inquiry process to determine the purpose of the client’s visit and identify their needs, ensuring accurate and timely referrals to the appropriate service departments. **Job Responsibilities:** Receiving/welcoming, guiding, and referring clients by directing them to the appropriate service modules. Promoting the availability of remote-service channels to clients, along with providing necessary materials for processing (brochures, forms, application sheets). Proactively verifying whether clients possess the required information and/or documentation prior to initiating their procedures, asking relevant questions as needed. Receiving and assisting clients for remote service and document submission. Managing branch-related documentation and overseeing opening and closing procedures for branches/service centers without an assigned Agent. Verifying operational readiness and availability of all branch areas prior to the start of each workday. **Requirements:** Technical studies in Administration or related fields. Experience: Minimum 1 year preferred in customer service. Knowledge: Technological tools (Zoom, Teams, WhatsApp) * Intermediate Excel proficiency * Knowledge of emotional management techniques and handling difficult customers is desirable. **Benefits:** * What do we offer you? * The opportunity to join one of Chile’s best workplaces, according to Great Place To Work. * Professional development. * Ongoing training. * The pension fund administrator with the highest corporate reputation, per Merco Talento. * Excellent benefits. Don’t miss the chance to join this outstanding team!