At Verisure, we are People who Protect People. We are a market-leading company in the security monitoring industry. We create memorable experiences for our employees and are strongly customer-focused. We are currently seeking an **IT Support Executive** for our IT Management team, located in Las Condes commune, El Golf metro station, Santiago. Your primary objective will be to provide technological support to internal customers, managing their requests through a ticketing system and delivering assistance via telephone helpdesk. **Key responsibilities for this role include:** * Providing technological support to internal users. * Remote and/or on-site corrective maintenance, as required, for software or hardware issues affecting computers and printers. * Preventive maintenance, application updates, and operating system upgrades. * Managing and tracking incidents or service requests submitted through the ticketing system. * Telephone helpdesk support. * Developing user guides and procedures. * Active Directory administration. * Rotating on-call duty. **Requirements:** * Technical degree in Telecommunications, Computer Science, Connectivity and Networks, or related field. * Minimum 2 years’ experience in IT Support. * Active Directory knowledge. * Experience managing ticketing systems. * Familiarity with telephony software tools. * Proficiency in Office 365. **Working Hours:** * *100% on-site, 44 hours per week: Monday–Thursday, 8:30 AM–6:30 PM; Friday, 8:30 AM–5:30 PM (with availability for rotating on-call shifts)* **What We Offer:** * Meal card. * Development plan aligned with the Performance Management process. * Annual merit-based adjustments to base salary and variable compensation. * Complementary health, dental, and life insurance—free of charge. * Excellent workplace climate. * Flexible time (Vericoins): 2 days. * Oncology agreement with FALP, dental agreement with CEDCHILE, and other health-related agreements. We are a company committed to inclusion, development, and growth of our employees, in accordance with Law 21.015, which promotes the hiring of persons with disabilities. Do you believe you have what it takes to Protect People? If so, join us—the leading security monitoring company!