Summary: The IT Support Engineer provides first-level technical support, resolves hardware and software incidents, and escalates complex issues. Highlights: 1. Opportunity for professional growth and continuous learning 2. Collaborative culture focusing on operational excellence 3. Supports internal users and manages technical incidents IT Support Engineer Posting Start Date: 3/13/26 Job Location (Short): Santiago, CHL, Requisition ID: 35340 Onsite or Remote: Onsite Position Title: IT Support Engineer Location: Santiago, Chile (on\-site at office in Las Condes) Type: Full\-time; Reports to IT Management **Objective:**Provide first\-level technical support to internal users, resolve hardware and software incidents, and escalate complex issues to the corporate T2/T3 team. **Responsibilities:*** Handle and log requests and incidents via help desk, phone, and email. * Diagnose and resolve basic hardware, software, printer, and network connectivity issues. * Install and configure desktop computers, laptops, and peripherals according to corporate standards. * Manage user accounts, permissions, and password resets in Active Directory or equivalent systems. * Escalate unresolved incidents with clear documentation to the T2/T3 team. * Maintain updated documentation and knowledge base. Participate in asset inventory and software deployments. * **Requirements and Qualifications:**Education: Computer Engineering, or related field; or equivalent experience. Experience: 1–3 years in desktop support or help desk. Technical knowledge: Windows 10/11, Microsoft Office, basic LAN/Wi‑Fi networking, Active Directory, printer support, ticketing tools (e.g., ServiceNow, Jira). **Soft Skills and Competencies:*** Clear and empathetic communication with non\-technical users. * Problem\-solving and logical thinking. * Time management and ticket prioritization. Teamwork and willingness for rotating shifts or on\-call, if applicable. * **Benefits*** Health insurance * Agreement with Isapres and oncological insurance * Bonus in Fiestas Patrias and New Year's Eve * Opportunities for professional growth and continuous learning * Collaborative culture and focus on operational excellence * Time flexibility * Annual performance bonus