Branch Supervisor

Description

Job Summary: We are seeking a Branch Supervisor to coordinate the branch's overall operations and ensure service continuity and quality. Key Responsibilities: 1. Supervise daily operations and ensure process continuity. 2. Lead and support the Customer Service team. 3. Manage complex cases and resolve customer complaints. We are **Nueva Masvida**, and our purpose is to provide people with the best possible access to healthcare services, enabling them to enjoy a healthy and fulfilling life. If commitment to people's health is among your core values, if professional challenges motivate you, and if you seek to innovate in your work, we have an opportunity for you: We are currently looking for a **Branch Supervisor**, who will be responsible for supervising and coordinating the branch’s overall operations, ensuring operational continuity, compliance with internal and regulatory requirements, and the proper execution of customer service and administrative management processes—thereby guaranteeing an efficient, timely, and high-quality customer service experience, while also safeguarding team performance and achievement of organizational goals. **Main Responsibilities:** * Supervise the branch’s daily operations, ensuring continuity and proper functioning of processes. * Lead and support the Customer Service Executives team, resolving operational queries and reinforcing procedures. * Monitor and audit cash handling and assigned funds management, ensuring adherence to internal procedures. * Supervise service quality and the proper execution of tasks performed by the team. * Manage complex cases, customer complaints, and requests, delivering timely solutions. * Monitor branch KPIs and targets, tracking team performance. * Ensure compliance with the Isapre’s internal and regulatory requirements. * Coordinate training sessions and support the implementation of regulatory and operational updates. **Requirements:** * Technical or university degree in Business Administration, Execution Engineering, or health-related fields. * Minimum 2 years’ experience in customer service and within the Isapre sector (mandatory). * Experience leading or supervising teams. * Knowledge of healthcare system and Isapre regulations and operations. * Customer handling skills and ability to resolve complex situations. * Basic/intermediate proficiency in Microsoft Office. * Desired: Service orientation, leadership, problem-solving ability, and adherence to rules and procedures. Application Question(s): * Do you have prior experience in customer service and/or the Isapre sector? * Please indicate your salary expectations. Workplace: On-site employment