ANALYST III \- Contact Center Quality Management Country: Chile **Analyst III \| Quality Management \- Contact Center** Are you interested in transforming processes and contributing to improving the efficiency of the Contact Center through analysis, data, and collaborative projects? **What will you do in this role?** * Develop improvements and new functionalities in the internal information and communication tool used across all Contact Center service units, including changes to the tool's design and user interface. * Consolidate and clarify information provided by central bank departments that needs to be communicated to Contact Center Executives. * Analyze and lead the identification and development of improvement proposals for internal Contact Center processes and protocols. * Analyze various Contact Center quality measurements: quality surveys, process compliance, call monitoring, among others, identifying gaps in service quality. **Required Skills:** * Experience in data analysis. * Database management and analysis, development of KPI tracking. * Design of web tools; ideally, experience with non-face-to-face customer service models. * Desired: Knowledge of SQL, Python, Power BI, and advanced analytics. **Interested in this challenge? Apply via Workday and keep transforming processes with Santander.** \#LI\-DNI