At Sergio Escobar, we are looking for a Hostess for an automotive dealership in Concepción as a replacement. Her main responsibility will be optimizing the customer experience through proactive and efficient agenda management, confirming appointments and services on time. She will also be responsible for post-service follow-up to evaluate satisfaction and collect suggestions for improving service quality. The ideal candidate will contribute to meeting workshop goals and customer retention. **Functions:** * Receive incoming calls from customers to schedule requested vehicle services. * Identify the actual service needs during the call. * Clearly communicate date and time to ensure customers attend correctly. * Welcome scheduled customers, guiding them and resolving any questions regarding the requested service. * Contact customers after service to assess their satisfaction with the provided service. * Manage and organize Excel spreadsheets with scheduled services and times for each customer. * Keep track of completed calls, maintaining records of those resulting in appointments. * Remind and confirm services with customers prior to the scheduled date. * Efficiently manage the customer database. **Requirements:** * Technical degree in Administration, Executive Secretary, or related field. * Minimum one year of experience in customer service roles or functions. * Proficiency in office software. Availability to replace due to medical leave initially for two weeks. * At Sergio Escobar, we support diversity and inclusion in all forms and firmly believe that teams should be diverse, enriching our culture and advancing our purpose of being the best. For this reason, under the Labor Inclusion Law No. 21\.015, we invite you to join our great team and contribute your perspective for success.