Job Summary: We are seeking a Process Analyst in IT with experience in process elicitation, documentation, and improvement, preferably within the financial, insurance, or services industry. Key Points: 1. Experience in IT and in process elicitation, documentation, and improvement 2. Advanced proficiency in Excel, Power BI, PowerPoint, or process modeling tools such as Bizagi/MIRO 3. Knowledge of SQL Server, Visual Studio, SharePoint, or automation tools A reputable company requires a Process Analyst with experience in the IT field and in process elicitation, documentation, and improvement, preferably within the financial, insurance, or services industry. Advanced proficiency in Excel, Power BI, PowerPoint, or process modeling tools such as Bizagi or MIRO is required, as well as knowledge of SQL Server, Visual Studio, SharePoint, or automation tools. Basic English proficiency is required (technical reading and comprehension of documentation). **Education:** Professional degree in Industrial Engineering, Systems Engineering, Business Administration, or a related field. **Job Responsibilities:** * Automation of internal processes (transition from manual to automated processes) * Development and optimization of macros * Creation of reports and dashboards in Power BI * Analysis and resolution of erroneous cases