**POSITION: IT & BPO Intern** **LOCATION: Head office** **PURPOSE:** DHL Global Forwarding is currently seeking an intern pursuing studies related to IT, Computer Science, Infrastructure, or Networks who requires professional internship experience. Area of assignment: IT & BPO Internship modality: In-person. **Key responsibilities during the internship:** Assist in preparing and configuring new work equipment for our employees. Provide technical support to all company departments (ticket resolution). Assist in analyzing new initiatives to improve company productivity. Basic software handling for laptop and desktop updates (software). Configuration of mobile devices. Proficiency in MS365 applications. **Requirements:** Customer service and communication skills, proactivity, and teamwork abilities to achieve assigned objectives. Knowledge of preparing and configuring new work equipment for our employees (e.g., operating system installation and others). Proficiency in MS365 (Excel, Word, Outlook) and ability to learn new systems. Basic English proficiency. Technical support to our internal clients (company departments). Ability to manage documentation in an organized manner.