At TRANSVIP, a recognized passenger and cargo transportation company with over 20 years of experience in fleet management, administration, reservation systems, traffic operations, and implementation of technology in our operational processes, we are currently seeking an Operational Experience Manager for Antofagasta. Objective: Lead, coordinate, and supervise field-based operational and customer service processes, ensuring compliance with quality, efficiency, and satisfaction standards. Drive continuous improvement through performance analysis, on-the-move team management, and implementation of strategies that enhance user experience, contributing to the achievement of commercial and operational goals defined by the organization. **Key Responsibilities** * Supervise and monitor field personnel and resources, ensuring compliance with procedures, performance indicators, and quality standards. * Organize and lead the customer service team, promoting team development and ensuring high performance in ongoing interactions with users. * Coordinate actions to strengthen operational and commercial management, identifying improvement opportunities and ensuring execution efficiency. * Handle, manage, and analyze user complaints or incidents, proposing solutions that improve satisfaction and customer loyalty. * Interpret and prepare management reports to support strategic decision-making and implementation of improvement plans. * Optimize the use of technological tools and processes by identifying innovations that enhance productivity and user experience. * Collaborate with other key departments to reinforce comprehensive customer experience management and achievement of corporate goals. * Ensure appropriate working conditions and proper presentation of staff, strengthening the organization’s institutional image. **Basic Requirements** * Education: Higher technical or university degree in Administration, Logistics, Industrial Engineering, Operations Management, or related fields. * Experience: 2 to 4 years supervising operational teams and providing customer service, preferably in continuous service or field-based environments. * Must reside in the city of Antofagasta. Knowledge: * Operations and process management. * Customer service and incident resolution. * Use of digital tools and management systems. * Performance indicator analysis and report preparation. * Skills: * Leadership and team development. * Planning, organization, and task prioritization skills. * Results-oriented with a focus on continuous improvement. * Effective communication and proactivity.