**Company Description:** We are Esval and Aguas del Valle, leading water management companies in the Valparaíso and Coquimbo regions, providing service to over 900,000 customers. People matter to us. Therefore, we value diversity and inclusion in all forms, incorporating individuals into our teams without discrimination based on nationality, religion, gender, age, or disability. We strive to be a company that creates a positive impact on its employees by offering job opportunities and personal development for our future team members. Discover our job openings and join this great team! **Job Functions:** At Aguas del Valle, we are seeking a Customer Service Technician residing in Illapel, who will support customer service within the territory to maintain the quality standards defined by the company and contribute to achieving the customer experience strategy. **Main Responsibilities:** 1. Handle customer complaints, meeting established response times to avoid fines. 2. Review and record customer service entries received at commercial offices and returned by the Customer Experience Submanagement, as well as waiting times at zonal commercial offices, to keep information updated and support decision-making. 3. Review technical reports issued by inspectors and damage evaluator reports related to third-party damages, negotiating compensation amounts to maintain good customer relationships and prevent penalties. 4. Communicate and manage information regarding scheduled water cuts in the corresponding zone (including cut sectors, number of affected customers, project identification, distribution of flyers) to ensure proper coordination among departments, applying GSA, Business Programming, activation, and closure procedures. **The position requires field work. * Residence in Illapel (mandatory requirement) **Requirements:** Technical degree in Business Administration; Social Technician or Technical Degree in Social Work 3 years of experience Class B driver's license (mandatory requirement) Residence in Illapel (mandatory requirement) **Offer Conditions:****Benefits:** 1. We are a Great Place To Work, ranked 6th in the latest Great Place To Work climate ranking. 2. We are recognized as one of The Best Workplaces for Women 2025, ranking 3rd in the Great Place To Work Chile ranking. 3. We lead American water utilities in the global sustainability and governance index, GRESB. 4. We offer a corporate value proposition, SOMOS, which provides associated benefits such as: * More Time: 41.5-hour weekly work schedule, early departure on Thursdays when Friday is a holiday, birthday day off, two administrative afternoons per year. * More Development: Study scholarships, support for outstanding athletes, awards for high-achieving students, first home purchase award, and savings support for first home purchase. * More Quality of Life: Compensation for uncovered days during medical leave, childcare and nursery services, compensatory daycare bonuses.