Internship in Projects and Continuous Improvement – Customer Experience

Description

Job Summary: Support the identification and documentation of core digital customer service processes for standardization and continuous improvement. Key Highlights: 1. A real opportunity to learn, make an impact, and contribute ideas. 2. Work alongside expert teams. 3. Professional development at a Top Employer 2025 company. **Job Description** ---------------------- Be the protagonist of your professional career! At AFP PlanVital, we work to become Lifelong Partners for our affiliates and pensioners, developing solutions that generate impact and enhance the experience of our customers and teams. We are part of the Generali Group, with over 193 years of international history. We aim to empower young talent by supporting you during your first professional steps. We believe your internship is a real opportunity to learn, make an impact, and contribute your ideas from day one—working alongside expert teams. You will support the identification and documentation of the processes comprising PlanVital’s core digital customer service across its digital channels, contributing to their standardization and continuous improvement. Key Responsibilities: * Identify and map digital service-related processes, identifying flows and involved stakeholders * Document processes using flowcharts and modeling tools * Support the identification of process improvement opportunities in the analyzed processes Why Apply With Us? * Monthly stipend * Hybrid work model and flexible working hours * Half-day off on your birthday * Training programs to prepare you for the workforce * Engagement and networking activities * Coworking spaces with recreation and relaxation zones * Unlimited healthy coffee and snacks Apply now and start your professional journey with us!**Candidate Requirements** -------------------------- * Preferred fields of study: Industrial Civil Engineering, Auditing, Commercial Engineering, Business Administration Engineering * Intermediate Office skills (Word, Excel, PowerPoint, Outlook) * Valid school insurance and certificate of active student status * Availability for a full-time internship, lasting 3 to 6 months * Intermediate English proficiency preferred This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are a Pension Fund Administrator with over 40 years of experience, recognized as one of the best companies to work for, according to the Top Employer 2025 certification. We benefit from the strong international backing of the Generali Group and seek individuals who, every day, strive to become “Lifelong Partners” for our customers—valuing innovation, simplification, and a human touch in all activities we undertake. ARE YOU READY TO JOIN THE AFP PLANVITAL TEAM?