Level 3 Technical Support Analyst

Description

Job Summary: Level 3 Technical Support Analyst for ACL, a leading provider of technology solutions, focused on resolving complex technical incidents, ensuring operational continuity, and collaborating with various IT departments. Key Highlights: 1. Resolve high-complexity technical incidents 2. Manage workstations and applications 3. Collaborate with IT departments and software vendors **Level 3 Technical Support Analyst (1 vacancy)** **Computer Programming Technicians \- Software Developers and Systems Analysts** ====================================================================================================================================================== ### **CONTACT INFORMATION** **Company:** ACL (Aplicaciones Computacionales) **Economic Activity:** Information technology consulting activities and information system facility management ### **DESCRIPTION** At ACL, a leading technology solutions company with over 30 years of experience across Latin America, we are seeking talent for the position of Level 3 Technical Support Analyst\. If you are motivated to resolve complex technical incidents, ensure operational continuity, and collaborate with diverse IT departments, this opportunity is for you! What will you do? Resolve high-complexity technical incidents escalated from Level 2 Support, either remotely or on-site. Manage requests and incidents from various support channels, ensuring efficient and timely resolutions. Administer workstations (PCs, laptops, tablets), including Windows updates, application deployment and uninstallation. Escalate cases to software vendors and collaborate in resolving complex or recurring issues. Interact with departments such as IT Security, Risk, Telecommunications, and Cybersecurity to meet SLAs and regulatory requirements. Log and track cases comprehensively within operational systems. Contribute to the Knowledge Base and participate in internal training sessions. Comply with current policies, procedures, service protocols, and quality standards. What are we looking for? Degree in Engineering with specialization in Computer Science, IT, Technology, or Networks. Minimum 6 years of experience (mandatory) in Help Desk / IT Support. Advanced knowledge of: System Center, Office 365, event management tools, and telephone support tools. Remote administration (SCCM, Remote Desktop, TeamViewer). Metropolitan Region, Santiago 03/03/2026 \- 24/03/2026 Confidential Full-time ### **REQUIREMENTS** **Education Level:** **Experience:** 3 years ### **CHARACTERISTICS** **Contract Type:** Indefinite-term contract **Position Level Offered:** Professional **Source of Offer:** WEB **Professional Practice Offer:** No