Job Summary: Level 3 Technical Support Analyst for ACL, a leading provider of technology solutions, focused on resolving complex technical incidents and ensuring operational continuity within a collaborative environment. Key Responsibilities: 1. Resolve high-complexity technical incidents 2. Efficiently manage requests and incidents 3. Collaborate with various IT departments **Level 3 Technical Support Analyst (1 vacancy)** **Computer Programming Technicians \- Computer Systems Developers and Analysts** ====================================================================================================================================================== ### **CONTACT INFORMATION** **Company:** ACL (Aplicaciones Computacionales) **Economic Activity:** Computer and information systems consulting activities; management of information systems facilities ### **DESCRIPTION** At ACL, a leading technology solutions company with over 30 years of experience in Latin America, we are seeking talent for the position of Level 3 Technical Support Analyst. If you are motivated to resolve complex technical incidents, ensure operational continuity, and collaborate across diverse IT departments, this opportunity is for you! What will you do? Resolve high-complexity technical incidents escalated from Level 2 Support, either remotely or on-site. Manage requests and incidents received through various support channels, ensuring efficient and timely resolutions. Administer workstations (PCs, laptops, tablets), including Windows updates, application deployment and uninstallation. Escalate cases to software vendors and collaborate on resolving complex or recurring issues. Interact with departments such as IT Security, Risk, Telecommunications, and Cybersecurity to meet SLAs and regulatory requirements. Log and track cases in detail within operational systems. Contribute to the Knowledge Base and participate in internal training sessions. Comply with current policies, procedures, support protocols, and quality standards. What are we looking for? Engineering degree with specialization in Computing, IT, Technology, or Networks. Minimum 6 years’ experience (mandatory) in Help Desk / IT Support. Advanced knowledge of: System Center, Office 365, event management tools, and telephone support tools. Remote administration (SCCM, Remote Desktop, TeamViewer). Metropolitana, Santiago 03/03/2026 \- 24/03/2026 Confidential Full-time ### **REQUIRED QUALIFICATIONS** **Educational Level:** **Experience:** 3 years ### **CHARACTERISTICS** **Contract Type:** Indefinite-term contract **Position Level Offered:** Professional **Source of the Offer:** WEB **Professional Practice Internship Offer:** No