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Job Summary: We are looking for a Support & Onboarding Analyst to accompany new sellers through their onboarding process, ensure an agile and efficient experience, and deliver direct impact on the marketplace. Key Highlights: 1. Accompany and guide new sellers during their onboarding to the marketplace. 2. Analyze data and optimize seller performance. 3. Generate tangible impact on marketplace growth. Job Description Join our team as a Support \& Onboarding Analyst at Easy! Are you passionate about data analysis, continuous improvement, and working with customers? Are you motivated to contribute to the growth of a marketplace and deliver direct impact on sellers’ experience? This opportunity is for you. We seek a Support \& Onboarding Analyst to support new sellers throughout their onboarding process, ensuring an agile, efficient, and high-value experience—from their entry into the marketplace through to commercial activation. What will be your challenge? You will be responsible for supporting new sellers during their onboarding process, resolving their requests, and implementing improvements that optimize their performance within the marketplace—ensuring efficient operations and a positive experience for customers and partners. **️ Key Responsibilities:** ✨ Contact, guide, and support new sellers throughout their onboarding process. ✨ Ensure acceptance of terms and conditions, initial setup, and product upload/publishing. ✨ Prioritize strategic sellers to reduce time-to-activation and accelerate their entry into the marketplace. ✨ Design and deliver trainings, inductions, and advisory sessions on platform functionality. ✨ Resolve seller inquiries via multiple channels, performing follow-up and escalation as needed. ✨ Prepare analyses, reports, and KPIs to measure outcomes and identify improvement opportunities. ✨ Coordinate initiatives with internal and external teams to optimize processes and reduce operational friction. ✨ Manage commercial and operational agreements with sellers to enhance their marketplace performance. What are we looking for in you? Recent graduate in Industrial Civil Engineering, Business Engineering, or related field. Highly analytical profile with strong orientation toward continuous improvement. Intermediate-level Excel proficiency. Strong communication skills and customer orientation. Organizational ability, autonomy, and collaborative work ethic. ✨ What do we offer? Opportunity to join a constantly growing and innovative industry. Continuous learning and exposure to strategic business areas. Collaborative work across multiple internal and external teams. The chance to generate tangible impact on marketplace growth. Apply now and become part of retail’s digital transformation. Application Requirements Additional Information Business Unit Cencosud Contract Type Indefinite Term Vacancies 1 Location Alto Las Condes Expected Hiring Date 06/01/2026
