Operational Analyst – Centralized Complaint Handling / Customer Retention

Description

Job Summary: We are seeking an Operational Analyst to manage banking customer complaints and customer retention, analyzing background information and drafting formal responses, with a focus on service quality. Key Highlights: 1. Manage customer complaints and retain banking customers. 2. Analyze and resolve cases, ensuring a high-quality customer experience. 3. Maintain up-to-date records and comply with internal regulations. At Fuerza Laboral, we connect top talent with leading companies. We are currently seeking an **Operational Analyst – Centralized Complaint Handling / Customer Retention** to join a major banking institution under a **Temporary Service Contract**. Main Responsibilities: * Receive and manage banking customer complaints. * Analyze background information and gather necessary data for case resolution. * Track requests within established timeframes. * Draft and send formal responses to customers. * Maintain updated records of all actions taken. * Comply with the bank’s internal procedures and regulations. * Contact and assist customers with a focus on retention, delivering timely solutions and contributing to a high-quality service experience. What Are We Looking For? * Knowledge of banking products (mandatory). * Experience or interest in customer service, call centers, complaints handling, customer retention, or banking operational processes. * Clear diction, active listening skills, and customer orientation. * Proficiency in standard computer applications. * Analytical ability, attention to detail, and strong written communication skills. * Ability to work collaboratively and meet quality and service standards. What We Offer: * Temporary Service Contract. * Work modality: On-site, at the client’s offices located in downtown Santiago. * Working hours: Monday to Friday, during banking hours. * Monthly net salary: **$640\.000**. At Fuerza Laboral, we promote diverse workplaces. This opportunity is aligned with Law 21\.015, encouraging the inclusion of persons with disabilities. Apply with us!!