IT ANALYST

Description

Job Summary: Provide comprehensive technical support to internal users, manage incidents, and maintain systems to ensure optimal performance and contribute to IT improvements. Key Highlights: 1. Comprehensive technical support and incident management for internal users. 2. Monitoring of systems and networks to ensure availability and performance. 3. Opportunities for professional development in a dynamic environment. **Responsibilities:** * Provide technical support to internal users regarding the use of systems, software, and hardware. * Manage and resolve incidents related to devices and technological tools. * Monitor system and network operations to ensure availability and optimal performance. * Manage service requests, ensuring appropriate response times. * Perform software and equipment installations, configurations, and updates. * Develop technical documentation and user manuals. * Collaborate on continuous improvement projects for the IT department. **Requirements:** * University degree in IT-related fields (Systems Engineering, Information Technology, or related disciplines). * Minimum of 1 year of experience in technical support or related areas. * Knowledge of operating systems (Windows, Linux, macOS). * Basic knowledge of networking, servers, and hardware. * Effective communication skills and ability to work in a team. * Ability to diagnose and resolve technical issues. **We Offer:** * Competitive salary commensurate with experience. * Opportunities for professional development. * A dynamic and collaborative work environment. Employment Type: Full-time, Indefinite Salary: $750\.000 per month