Level 1 Support Engineer

Description

Job Summary: A Level 1 IT Support professional responsible for handling customer requests, analyzing incidents, and delivering high-quality technical assistance. Key Highlights: 1. Customer requirement attention and analysis 2. High-quality technical assistance to improve service 3. Equipment preparation and delivery At XMS Talentos, we are seeking professionals to fill a "Level 1 IT Support" position for a leading company in the information technology sector. Main Responsibilities: \- Receive customer requests via telephone, email, or through the XMS Support request portal. \- Gather all relevant customer information and determine the incident by analyzing symptoms and identifying the root cause. \- Address customer inquiries regarding Microsoft tools experiencing issues. \- Visit customers when required. \- Register and manage support requests in the internal system (XRM). \- Deliver high-quality technical assistance, subject to ongoing evaluation by customers to continuously improve service. \- Prepare and deliver equipment to XMS internal staff. Tools: \- Windows 10, 11 \- Azure \- Office 365 \- Windows Server \- Technical English desirable Conditions: Hybrid work mode: 80% remote, 20% on-site (when on-site assistance to a customer is required) Direct contract with the client, initially for three months, then indefinite Working hours: 09:00–18:00 hrs (1-hour lunch break) Net salary of $740\.000 Position type: Full-time Salary: $740\.000 per month Workplace: On-site employment