IT Help Desk Agent

Description

Job Summary: We are seeking IT Help Desk Agents to provide first-level remote technical support to users of a client in the mining sector. Key Highlights: 1. Opportunities for learning and professional development. 2. We foster inclusive, safe, and respectful work environments. 3. Work towards safer, more innovative, and connected mining. **IT Help Desk Agent** ------------------------------ Ciudad Empresarial, Huechuraba, Santiago On-site schedule, Monday to Friday 3 vacancies At TRES60, we are seeking IT Help Desk Agents to provide remote technical support to users of a client in the mining sector. ### **What will you do in this role?** * Respond to and resolve first-level IT incidents and support requests. * Log and document cases in ManageEngine ServiceDesk Plus. * Escalate requests requiring Level 2 or Level 3 support in a timely manner. * Comply with procedures and service-level agreements (SLAs). ### **✅ Requirements** * Technical or professional education in Computer Science, Networking, Telecommunications, or a related field. * Experience in technical support, help desk operations, or remote user assistance. * Knowledge of Windows, Microsoft Office, hardware, user accounts, and basic connectivity. * Proficiency with ticketing tools or ITSM platforms. * Availability to work on-site Monday to Friday in Huechuraba. * Indicate salary expectations in your application. ### **Nice-to-have** * Experience with ManageEngine ServiceDesk Plus. * Knowledge of ITIL methodology. * Experience supporting clients in the mining or industrial sectors. ### **What do we offer?** Year-end bonuses for National Holidays and Christmas. Operational and replacement bonuses, as applicable. Supplementary health, life, and dental insurance. Nursery benefits and maternal support. Christmas gifts for children. Recognition for years of service. Access to Mundo ACHS and Caja Los Andes. Opportunities for learning and professional development. ### **Inclusion and diversity** This job posting is aligned with Law No. 21.015, which promotes the inclusion of persons with disabilities. At TRES60, we value diversity and foster inclusive, safe, and respectful work environments. ### **Join TRES60!** If you have experience in technical support or help desk operations and are available to work on-site in Huechuraba, we want to meet you. Apply now and become part of a team working towards safer, more innovative, and connected mining.