Job Summary: We are seeking a Technical Support Technician for Hanna Instruments Ltda., responsible for providing technical support to customers and ensuring efficient resolution of issues related to instruments and equipment. Key Responsibilities: 1. Customer technical support, troubleshooting of instruments and equipment. 2. Inspection, maintenance, and repair of equipment. 3. Technical consultation and usage recommendations for customers. We are looking for a **Technical Support Technician** to join our team at **Hanna Instruments Ltda.** In this role, you will be responsible for delivering technical support to our customers, ensuring the efficient resolution of issues related to our instruments and equipment. The Technical Support Technician is responsible for addressing external and internal customer requests regarding inspection, maintenance, and repair of equipment marketed by the company. Additionally, the technician must provide technical consultation to customers, offer product usage recommendations, and support quality control as directed by immediate management. You must possess a solid understanding of the instruments and equipment we manufacture, as well as the measurement and control systems we utilize. Your ability to communicate clearly and effectively will be essential in explaining technical solutions to customers with varying levels of technical knowledge. Responsibilities: * Perform inspection, maintenance, and repair of equipment sent by customers to the technical service department * Conduct quality control on products when required * Provide telephone-based technical assistance to customers * Issue technical reports to customers * Prepare quotations for equipment maintenance and repair services * Visit customers both within and outside Santiago * Modify packaging and/or product presentation according to special customer requirements * ### **Requirements:** * **Minimum education: Industrial Technician degree in Electronics, Automation, Electrical Engineering, or related fields.** * Knowledge of chemical parameters, conductivity, pH, temperature, and customer service. * Prior experience in technical support, preferably with measurement instruments. * Analytical skills to identify problems and deliver effective solutions. * Proactive attitude and ability to work collaboratively in a team. ### **Offered:** * Market-competitive salary. * Meal card. * Complementary health insurance. * Bonuses for National Holidays and Year-End.