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Position Summary: Second-line IT support technician responsible for maintaining operational continuity and ensuring the proper functioning of services across various support channels. Key Highlights: 1. Second-line technical support for operational continuity and services. 2. Extensive knowledge of operating systems, networks, and software. 3. Ability to efficiently diagnose and resolve network issues. An international service desk requires an on-site and on-demand second-line IT support technician to maintain operational continuity and ensure proper service functionality, serving as the first point of resolution across on-site (field), phone, email, chat, and ticket channels. **Requirements:** Technical studies in Information Technology, Networking, or related fields. At least 1 year of prior hands-on IT technical support experience. **Qualifications or Skills:** Knowledge of software installation, Windows operating systems, Active Directory or Windows directory services, Jira Service Management, Trend Micro, Solman, SAP, Google Workspace, and network protocols. Solid understanding of networking, communication protocols, and network hardware—including TCP/IP, LAN, WAN, and devices such as routers and switches. Ability to efficiently diagnose and resolve network issues. Critical thinking and rapid response capability are essential. Strong professional ethics in communication and customer/user support. Teamwork skills and ability to generate solution-oriented ideas. **Main Responsibilities** Resolve, log, and keep daily workload updated, while keeping end users informed about assigned requests until resolution—maintaining established service levels across all support channels (on-site as needed, phone calls, email, Google Chat, and tickets). Provide second-line solutions for incidents or technical requests related to software, user profiles, operating systems, and sales force; escalate promptly to third-line support when resolution cannot be delivered at first contact or when required by organizational support protocols. Close all incidents assigned to your shared work queue by clearly communicating the solution, recommendation, or preventive measures to the end user in plain language. Proactively escalate irregular situations to the area supervisor. Availability for on-site and on-demand rotation across all assigned field locations (e.g., scheduled visits to nearby facilities twice per month; transportation included in compensation). Perform any other duties inherent to the position, as well as those assigned by the immediate supervisor. **Net Salary:** $650\.000\.\- plus quality, productivity, and attendance bonus of CLP 62,580 (net), effective upon indefinite contract confirmation. On-site work in Puerto Montt. Start Date: **January 2, 2026\.** Position Type: Full-time
