Transportation Assistant

Description

Job Summary: Transportation Assistant responsible for ensuring the best customer service experience and supervising the supplier team, guaranteeing proper assignment and control of services. Key Responsibilities: 1. Ensure the best service experience for our customers. 2. Lead and supervise the supplier team. 3. Manage and resolve conflict situations with passengers and suppliers. At TRANSVIP, a recognized passenger and cargo transportation company with over 20 years of experience in fleet management, administration, reservation systems, traffic operations, and technology implementation in our operational processes, we are seeking a Transportation Assistant (Calama). Position Objective: **Ensure the best service experience for our customers, both individual and corporate**, guaranteeing proper assignment and control of all departure services. The selected candidate must **lead and supervise the supplier team**, ensuring appropriate uniform usage and compliance with service protocols according to company standards. **Responsibilities:** * Prepare shift closing reports, adhering to branch operational guidelines. * Coordinate passenger delivery and assignment to suppliers according to designated zones. * Supervise proper application of service protocols toward passengers. * Verify appropriate uniform usage by suppliers. * Manage and resolve conflict situations arising with passengers. * Manage and resolve conflict situations arising with suppliers. * Respond promptly to operational contingencies that may affect airport operations. * Propose continuous improvements aimed at optimizing operations and service experience. **Requirements:** * Proven experience in **logistics and transportation** (ideally in operational coordination). * Residence in **Calama.** * **Availability for rotating shifts** (morning, afternoon, and night). * Leadership, conflict resolution, and customer-oriented skills. * Ability to work under pressure and collaboratively.