At Aramark, we are looking for an Operations Manager for our facilities in the northern zone. The main function of this position is to lead the food service operations across all dining facilities within the contract, according to the service, quality, and safety standards established by the organization and client, ensuring compliance with the commercial contract terms and company objectives. Main responsibilities include: * Ensure delivery of the service defined in the commercial contract to clients and/or consumers, ensuring customer retention and increasing satisfaction and revenue. * Lead assigned personnel to ensure service efficiency through achievement of results, adherence to procedures (quality, safety, and internal processes), and high levels of performance and engagement. * Manage service surveys, customer and user complaints, compliments, suggestions, as well as any deviations arising during contracted service delivery, among others. * Request and manage required resources timely and accordingly, along with associated KPIs (staffing, vehicles, PPE, uniforms, raw materials, tableware, cutlery, trays, utensils, etc.), to ensure proper contractual fulfillment of food services. * Oversee cost center plan results. * Lead Production Area operations. * Review weekly contract closing with the Controller (ensuring system data matches final meal counts reported by the dining facility). * Analyze information related to dining facility service during periodic meetings with the contract team to ensure effective client service delivery. Requirements: * Residence in Antofagasta. * Professional background in Hospitality, Business Administration, or similar. * At least 5 to 6 years of experience in similar roles, managing cleaning, food service, and hospitality operations. * Experience with large-scale mining contracts. * Availability to work under a 5x2 shift schedule.