**TRES60 – Mining Projects** At **TRES60**, we are a national company with over 30 years of experience, specialized in technological, logistical, and operational solutions for large-scale mining and industry. We are looking for a **User Support Technician** with a service-oriented mindset and strong technical skills, capable of resolving issues related to hardware, software, videoconferencing, and telephony. The candidate will be responsible for ensuring the operational continuity of equipment and systems, providing both **remote and on-site support**. **Main Responsibilities** * Provide user support for hardware (HP, Dell, Lenovo), office applications, operating systems, and telephony (Cisco, Android, iOS). * Configure, install, and maintain computer equipment, peripherals, and mobile devices. * Manage incidents, requests, and changes following ITIL best practices. * Install and manage software, licenses, and antivirus systems. * Support collaboration platforms (Zoom, Webex, Microsoft Teams). * Perform preventive and corrective maintenance tasks on equipment. * Document incidents and generate service reports. * Train users on the proper use of equipment and software. **Minimum Requirements** * Technical degree in computing, computer science, or related field. * Proven experience in user support within mining or industrial environments. * Knowledge of ServiceNow, Windows, macOS, and Office 365\. * Experience with videoconferencing and fixed/mobile telephony. * Basic knowledge of networks and connectivity. * Communication skills, teamwork, and customer orientation. * **Class B driver's license (minimum 1 year validity, mandatory).** * **Desirable:** certifications in technical support and knowledge of ITIL. ### **Conditions and Benefits** * Fixed-term contract with possibility of continuation based on performance. * Shift work schedule 7x7 * Meals and accommodation at camp (when applicable). * Supplementary health and life insurance upon transition to indefinite contract. * Continuous technical training and opportunities for development in high-profile projects. * Ongoing supervision and support from a multidisciplinary technical team. * Corporate benefits: national holidays and Christmas bonus, scholarships, salary adjustment according to IPC, among others. **Apply now and become part of a team present in the major mining projects across northern Chile.**