At Salfa, we have been building the future for over 85 years. We are a solid and constantly growing company that values teamwork, innovation, and commitment. If you're looking for a dynamic and collaborative work environment with a wide range of benefits, Salfa is the place for you! Are you passionate about customer service and cars? We have the perfect opportunity for you. We are seeking a Customer Service Executive (Salfa Rent), as a prenatal and postnatal replacement, to work at Calama Airport. Mission: To receive and manage customer requests clearly, completely, and promptly. Continuously contributing to the continuous improvement of processes related to customer service and business standards. **As part of our team, your responsibilities will include:** * Receiving all suggestions and complaints from customers through any communication channel established by the company. * Informing the customer that their suggestion or complaint has been received, providing a response to their request, or informing them of timelines and responsible parties for resolving their issue. * Clearly and promptly resolving customer requests (inquiries and complaints). * Monitoring the complete customer service cycle, ensuring the customer receives and understands the response. * Maintaining constant communication with the customer, making them feel our concern in resolving their case until it is fully resolved and the customer is completely satisfied, at which point the case is considered closed. * Proposing improvements in processes and procedures related to managing requests that directly or indirectly affect customers. * Upholding organizational guidelines linked to respect for guiding principles, strategic pillars, and Salfa's mission. **What do you need for this position?** * Technical education in administration, hospitality, tourism, or related field. * 1 to 2 years of experience in customer service. * Knowledge of reservation systems or platforms and service payment processes. * Experience managing customer relationships. * Valid class B driver's license (mandatory). * Availability to work rotating shifts from Monday to Sunday. "Join our team and become part of a success story."