**Job Description** ------------------- Resolve customer needs at their premises regarding incidents, requests, and/or special projects received through established channels, in accordance with the organization's established procedures, meeting the SLAs defined for the service. Responsible for executing on-site support services, carrying out procedures, reviewing and entering information into the Ticket Management System, and safeguarding the client's equipment, materials, and facilities. Understand customer needs regarding incidents, requests, and/or special projects received through established channels (ticket submission tool), in accordance with the organization’s established procedures, ensuring compliance with the SLAs defined for the service. Manage incoming requests and incidents to the system. **Qualifications** Graduated Technical Professional from an Institute or Technical Training Center (mandatory), who has completed a program in Information and Communication Technologies or Electronics, with 3 years of experience handling incidents and requests. * Desirable experience in Codelco mining operations * Knowledge of Advanced Software and Hardware * Advanced operating systems proficiency * Advanced office software proficiency * Basic knowledge of CISCO platforms * Basic networking skills (switches, cabling, etc.) * Advanced printer handling (toner and fuser replacement, cleaning) * Intermediate hardware skills * Videoconferencing equipment operation WORK LOCATION: CALAMA DRIVING LICENSE Class B with at least 2 years of validity required **Job Snapshot** ---------------- * **Employee Type:** Full\-Time * **Location:** Calama, Chile * **Job Type:** Other * **Experience:** Not Specified * **Date Posted:** 11/4/2025