Full Time Advisor Antofagasta Region Calama SALFA has not only been building the future for over 85 years; we are also proud to be recognized by Great Place to Work as one of the best places to work in Chile. We are a solid, constantly growing company that bets on innovation, values commitment, and promotes teamwork. If you're looking for a place where you can develop your talent, grow professionally, and be part of great challenges, this is your place. Are you passionate about customer service and vehicles? We have the perfect opportunity for you. We are looking for our next **After-sales Advisor** for our **Calama branch.** **Mission:** Ensure customer satisfaction and loyalty through efficient and personalized after-sales service, managing needs related to maintenance, repair, and technical support of heavy machinery. **As part of our team, your responsibilities will include:** * Collecting and recording customer requests related to maintenance, warranties, or repairs of heavy machinery. * Scheduling and coordinating visits from specialized technicians to carry out required maintenance or repair services for customers. * Processing and supervising warranty procedures for machinery, ensuring compliance with terms agreed upon with customers and suppliers. * Providing technical guidance to customers on the proper use and preventive maintenance of purchased or leased heavy machinery. * Making periodic calls or visits to evaluate machinery performance and anticipate potential maintenance or support needs. * Identifying and resolving any after-sales issues affecting customer operations quickly and effectively. * Preparing detailed reports on after-sales activities, including services performed, costs, and customer satisfaction levels. * Organizing and conducting workshops or training sessions for customers on best practices in the use of heavy machinery. * Coordinating the availability and delivery of spare parts necessary for after-sales repairs and maintenance. We offer many Modo Salfa benefits for you! **Desired Profile** ------------------ **What do you need for this position?** * Technical or professional education in administration, logistics, or related field. * At least 2 years of experience in similar roles. * Knowledge in Mechanics (mandatory) * Experience in customer management/service. * Valid class B driver's license. * Availability to work 100% on-site. If you're looking for a dynamic, collaborative, and inclusive work environment Inclusive job Minimum 1 year of experience Minimum education level: Advanced Technical Professional Graduated Business Administration and Associated Engineering Service Business Administration Commercial Engineering Mechanics Mechanical Engineering Heavy Machinery Maintenance Engineering in Machinery and Automotive Vehicles Customer Service Automotive Mechanics Heavy Machinery Proactive Attitude Service Orientation