Field IT Support Technician, Calama

Description

Job Summary: We are seeking a technical professional to ensure the operational continuity of ATMs in the field, diagnosing and repairing mechanical, electrical, and electronic failures. Key Highlights: 1. Solve real-world problems using technical knowledge in hardware and electronics. 2. Perform preventive and corrective maintenance on automated teller machines (ATMs). 3. 100% field-based work, with autonomy and a focus on incident resolution. Imagine starting each day facing a new challenge: an ATM that stopped operating in the middle of the night, a component that must be replaced so hundreds of people can access their money, or preventive maintenance that avoids a critical failure before it occurs. If solving real problems—using your hands and technical expertise—is more than just a job for you; if it’s a source of motivation—then this role is for you. We seek a technical professional who enjoys working in the field, feels comfortable handling hardware and electronics, and finds satisfaction in restoring equipment to better-than-original functionality. Roles and Responsibilities Your mission will be to ensure the operability, continuity, and availability of ATM equipment within your assigned zone (Calama and surrounding areas). Your main responsibilities will include: Primary Focus of the Role Perform preventive and corrective maintenance on ATMs (automated teller machines). Diagnose and repair failures in mechanical, electrical, and electronic ATM components. Replace modules and critical parts, ensuring equipment operability. Respond to on-site incidents, guaranteeing resolution within committed timeframes (SLA). General Job Duties Install, configure, and commission assigned equipment (ATMs, POS terminals, peripherals). Resolve service tickets and incident reports in real time. Prepare sites, organize cabling, and conduct basic operational tests. Manage and maintain tools, spare parts inventory, and assigned assets. Accurately record activities, time spent, spare parts used, and associated expenses. Maintain constant communication with the support center and logistics teams. Interact professionally and clearly with end customers on-site. Work with security escorts when required by the site. Inventory control. Submit weekly ticket reports. Job Requirements Technical Requirements Technical education in: Electromechanics, Electronics, Electrical Engineering, Telecommunications, Computer Science, or related fields. Prior experience in hardware maintenance: PCs, servers, peripherals, printers, routers, switches, or similar. Prior experience with financial equipment, especially ATMs. Demonstrable ability to diagnose and repair mechanical/electrical failures. Skills and Competencies Ability to work autonomously in the field. Strong sense of responsibility and commitment to deadlines. Clear, customer-oriented communication. Ability to lift weights (1–20 kg) and perform physical tasks associated with the role. Other Requirements Class B driver’s license. Residency in Calama. Willingness to travel throughout the region. Job Conditions Initial fixed-term contract, with potential conversion to indefinite term. 100% field-based work (Calama and nearby areas). Working hours: Day shift, according to ticket demand. Approximate net salary: $900,000 CLP. If you are passionate about technology, enjoy working with your hands, and seek a role where every day brings a new challenge—this is your opportunity. Your work will enable thousands of people to access their finances securely and continuously. Ready to become the specialist who keeps the city running? Apply with us! -Requirements- Minimum Education: High School Diploma (Humanities/Technical Track) or Technical Degree 1 year of experience Driver's License: B Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, assistance, field, on-site, territory