Job Summary: Responsible for planning, organizing, and supervising the team to ensure operational continuity, KPI compliance, infrastructure management, risk management, and communication. Key Highlights: 1. Leads and develops technical teams, promoting continuous improvement. 2. Ensures continuous and secure operation of production infrastructure. 3. Collaborates cross-functionally by providing technical judgment and decision-making capability. **Job Description** ---------------------- Responsible for planning, organizing, and supervising team work to ensure operational continuity and KPI compliance. 1\. Operational and Team Management Plan and assign tasks, supervising achievement of objectives and deliverables. Ensure team availability for operational coverage. Serve as a technical reference point, supporting resolution of complex or critical incidents. Promote continuous improvement and technical development of the team. 2\. Infrastructure Administration Ensure continuous operation of production infrastructure. Ensure availability, performance, security, and regulatory compliance of environments. Manage lower-environment infrastructure (DEV, QA, UAT), guaranteeing appropriate configurations for reliable development, testing, and deployment cycles. 3\. Risk and Change Management Assess and mitigate risks associated with changes, incidents, or activities that may impact production and non-production environments. Actively participate in incident, problem, change, and requirement management processes. 4\. Coordination and Communication Ensure clear, timely, and effective communication with internal departments, vendors, and stakeholders. Collaborate cross-functionally by providing technical judgment, analysis, and decision-making capability. 5\. Regulatory Compliance and Best Practices Ensure compliance with security policies, governance standards, and operational best practices. Promote a culture of discipline, security, and technical quality across all environments. **Candidate Requirements** -------------------------- * Required: Bachelor’s degree in Engineering (Execution track), IT Technician, or Programmer Analyst * Desired: Relational DBMS (Oracle, Sybase) and NoSQL * Desired: DevSecOps, SRE, CloudOps (GCP) * Desired: Agile methodologies (Scrum/Kanban) * Required: Basic/Intermediate English * Desired: Retail industry experience * Operating Systems: Unix, Microsoft This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities enabling us to remain at the forefront — driving constant reinvention to deliver the best shopping experience at every touchpoint with us.