**City:** Santiago **Department:** Operations **Recruiter:** Kirill FeofilovAt Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech\-driven approach to making travel more accessible, sustainable, and affordable. We're looking for a motivated and driven **Senior** **Regional Operations Manager** **(m/f/d)** who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling\-up environment and being responsible for managing operational topics concerning Flixbus’ bus partners in Chile. This role will be based in **Santiago de Chile** under a hybrid working model. **About the Role** * Build, maintain, and develop long\-lasting relationships with bus partners \& bus stations * Manage day\-to\-day interactions with our bus operators to ensure there is no disruption * Monitor operators’ adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards. * Ensure compliance with Flixbus procedures and protocols * Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality * Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers * Collaborate cross\-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations **About You** * 5\+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors * Fluent Spanish, advanced English is a plus * Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills * Strong Analytical skills, advanced Excel * Trustworthiness, engagement, and flexibility as well as a hands\-on mentality * Organized, independent, reliable and responsible working style * Ready to work hybrid (3 days per week in office) and travel occasionally across Chile We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! **What We Offer** * **Travel perks**: 12 free Flix vouchers \+ 12 discount vouchers for friends \& family. * **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year. * **Hybrid work model**: We are an office\-first company, but we offer flexibility to balance work and life. \#LI\-Hybrid * **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. * **Learning \& Development**: Take advantage of language classes, training courses, and expert\-led sessions to grow your skills. * **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, **Why Join Flix?** At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture \- giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!