At **Mindco**, a leading company in consulting and digital solutions for asset management, reliability, and maintenance, we are seeking a **QA Tester / Help Desk Consultant** for receiving, classifying, and tracking SAP tickets under ITIL and SAP Cloud ALM, for a leading client in the mining sector. **Responsibilities:** * Act as the SPOC (Single Point of Contact). * Register, route, and escalate SAP tickets. * Execute functional and regression testing. * Generate monthly reports for the client. **Requirements:** * Experience with ITIL and Service Desk. * Knowledge of the SAP ecosystem (desirable). * SAP user SPOC. **Working conditions:** * 5x8 work schedule, complemented by extended support for handling critical incidents (reactive 24x7 on-call duty). * Remote and/or on-site mode depending on case criticality. * Location: Santiago, RM, with possibility of travel to northern regions of the country, including Atacama, Antofagasta, and others. **Benefits:** * Supplementary health, life, and dental insurance. * Bonuses for national holidays and Christmas. * Corporate benefits platform. * Access to corporate tools and training. At Mindco, we are committed to equity, diversity, and inclusion. If you require accommodations during your selection process, please let us know so we can provide the best possible experience. If you meet the requirements and are ready for a new challenge within an important project, apply now and join our team!