IT Support Analyst

Description

Job Summary: We are seeking an IT Support Analyst to resolve requests and incidents, install, configure, and maintain systems, provide support for productivity tools, and collaborate on technological improvements. Key Highlights: 1. Opportunities for professional growth and continuous learning. 2. Collaborative work environment to develop knowledge. 3. Promotes innovation and comprehensive solutions in the field. With over 14 years of experience in the telecommunications industry, our presence extends across Chile, Peru, and Colombia, backed by a strong track record in installation, engineering, and technology services. We have established ourselves as a leading company in the field, delivering comprehensive solutions to our clients and driving innovation in every project. We offer more than just a job: we provide opportunities for professional growth, continuous learning, and a collaborative work environment where you can develop your technical expertise and contribute to the operational continuity of our processes. We seek committed individuals, service-oriented and passionate about technology, to join our team as an **IT Support Analyst**. **Your responsibilities will include:** * Responding to and resolving hardware, software, and connectivity requests and incidents from internal users. * Installing, configuring, and maintaining operating systems, applications, computer equipment, and peripherals. * Providing support for productivity tools such as Microsoft Office, Google Workspace, and corporate systems. * Monitoring the operation of equipment, networks, and communication devices to ensure proper functionality. * Managing user creation, permissions, and access rights across organizational platforms and systems. * Performing preventive and corrective maintenance on technological equipment. * Logging, managing, and tracking incidents using ticket management platforms. * Supporting backup execution and information recovery when required. * Documenting procedures, technical solutions, and maintaining an updated knowledge base for the department. * Advising users on best practices for equipment and application usage. * Collaborating on the implementation of technological improvements and optimization of support processes. * Ensuring compliance with information security policies and internal organizational procedures. **What we are looking for:** * Technical degree in Computer Science, Network Support, Telecommunications, or related field. * Minimum 6–12 months of experience in technical support, equipment maintenance, and user assistance. * Knowledge of installation, configuration, and maintenance of Windows, Linux, and macOS operating systems. * Experience providing support for Microsoft Office, Google Workspace, and ERP systems. * Knowledge of TCP/IP networking, Wi\-Fi, routers, and switches. * Proficiency with diagnostic and troubleshooting tools for hardware and software issues. * Basic knowledge of information security, access management, and data backup. * Experience using ticket management platforms such as Jira, ServiceNow, GLPI, or similar. **What we value:** * Experience delivering technical support in organizations with a large number of users. * Knowledge of preventive and corrective maintenance of computer equipment. * Ability to document procedures and technical solutions. * Internal customer orientation and service mindset. * Organizational skills and ability to manage multiple concurrent requests. * Proactivity, initiative, and adaptability to new technologies. * Commitment to continuous learning and professional development. **Benefits** * Competitive salary. * Complementary health and life insurance. * Los Andes Compensation Fund. * Continuous training and professional development opportunities. * Excellent working environment and collaborative teamwork. * Growth opportunities within the organization. * Job stability.