Data Analyst

Description

Job Summary: This role drives ContactCenter campaigns through data analysis, cross-departmental collaboration, and performance tracking to generate business value. Key Responsibilities: 1. Design and drive ContactCenter campaigns using data analysis. 2. Propose, develop, and measure initiatives that generate value for the channel. 3. Develop and improve lead orchestration data processes. **Job Description** ---------------------- Design and drive campaigns and actions in the ContactCenter channel through data analysis, cross-departmental collaboration, and performance tracking. 1\. Analyze data and interpret results to support strategic decision-making. 2\. Propose, develop, and measure initiatives that generate value for the channel. 3\. Proactively participate in cross-functional meetings to develop and execute initiatives. 4\. Continuously develop, implement, and improve lead orchestration data processes, ensuring maximum incremental value. 5\. Generate analytical assets to identify audiences most likely to engage with the product/channel. 6\. Maintain continuous performance monitoring and identify new business opportunities. **Candidate Requirements** -------------------------- * Industrial or Commercial Engineer degree * 0–2 years of prior experience * Proficiency in SQL, Python, and Excel * Preferred: knowledge of statistics and predictive Machine Learning models * Preferred: experience with visualization tools such as Tableau, Looker, or Power BI * Preferred: experience with cloud platform technologies (e.g., Google Cloud Platform) * Strong analytical capability and business results orientation This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our shared Purpose: Simplify and Enjoy Life More. We operate across 9 countries and comprise five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes our identity, and together — as One Team — we continuously reinvent ourselves and exceed customer expectations at every touchpoint. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities — always staying ahead of the curve and constantly reinventing ourselves to deliver the best shopping experience across every interaction with us. **Our Benefits** ----------------------- * 5 Quality-of-Life Days + Genial Afternoon for well-being and disconnection. * Mental health programs, psychological support, and holistic well-being initiatives. * Complementary health insurance. * CMR employee discount across the entire Falabella ecosystem. * Annual clothing gift cards (seasonal campaigns). * Gift cards and financial benefits on key dates. * Access to internal promotions, partnerships, and discounted purchases. * Option to take unpaid leave, based on personal needs.