Biobio Banking & Financial Services Job Listings

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Customer Service and Operations Manager

At Exacta Chile SpA, we are looking for a professional to serve as **Customer Service and Operations Manager**, acting as the key bridge between our clients and operational teams, ensuring every service is planned, coordinated, and executed with excellence. Your mission will be to **guarantee a smooth, close, and highly satisfying experience**, strengthening long-term relationships with our clients and directly contributing to the company's results. **Your main responsibilities** * Coordinate the **schedule of technical services and projects**, ensuring compliance with deadlines and quality standards. * Maintain **clear, professional, and empathetic communication with clients** before, during, and after service delivery. * Manage **operational planning**, work orders, documentation, and technical reports. * Monitor service execution and resolve incidents in coordination with the **Operations, Sales, and Administration** departments. * Conduct **post-sales follow-up**, satisfaction evaluations, and manage complaints or warranties. * Support **logistics management**, including coordination of vehicles, materials, and deliveries. * Prepare **standard budgets and quotations**, following commercial policies. **What we are looking for in you:** * **Education:** Technician or professional degree in **Industrial Engineering, Logistics, Business Administration, or related field.** * **Experience:** At least **2 years in similar roles** (service coordination, customer service, or operational planning). **Skills:** * Intermediate knowledge of **Microsoft Office and CRM systems**. * Experience in service coordination, documentation, and reporting. * Desirable knowledge of **industrial processes or technical maintenance**. **Competencies that will make you stand out:** * Effective communication and customer orientation. * Organizational and prioritization skills. * Problem-solving and handling unexpected situations. * Teamwork and empathy. * Proactivity and results orientation. **Why you'll love working with us:** * You will be part of a **growing company** with strong technical and human support. * You will have **autonomy to propose improvements** and contribute to process efficiency. * You will participate in **high-impact projects** with top-level industrial clients. Job type: Full-time Application questions: * Tell me how you plan and prioritize your daily tasks when handling multiple services or requests from different clients. * What steps do you follow to coordinate a technical service from the moment the client requests it until its on-site execution? * How do you ensure customers receive clear and timely information about the status of their service? * What tools do you use or have used to organize schedules, track services, or follow up on requirements? * Describe a situation where a service was delayed or changed at the last minute. How did you communicate and manage it with the customer and internal team? * What strategies do you use to maintain traceability and organization in customer records, service logs, or documents? * How do you handle urgent requests or unforeseen events without compromising the overall daily or weekly planning? * What do you consider essential for effective coordination between operational, sales, and administrative departments? * Tell me about an experience where you successfully resolved a complex client request through effective internal coordination. * In your opinion, what distinguishes a 'completed' service from an 'excellent' one from the customer's perspective? * Describe how you would act if you detected an error in service scheduling that could affect the customer. What steps would you take? * Do you have immediate availability and a class B driver's license? Experience: * Customer Service: 2 years (Required)

Colón 581, 4450811 Los Angeles, Los Ángeles, Bío Bío, Chile