**Company Description:** We are Entel Connect. Our purpose is to help transform users’ experience by integrating technologies, processes, and people nearby, contributing to the development of your business and society. We seek individuals who treat customers as their own, who inspire and mobilize others, and who lead change with excellence in their results. **Job Mission:** Provide on-site support for all validly registered and assigned cases at the field support level, ensuring daily SLA compliance. **Job Functions:** What are we looking for? At Entel Connect Center, we are seeking a Field Technician. **Job Purpose:** Provide on-site support for all validly registered and assigned cases at the field support level, ensuring daily SLA compliance and guaranteeing service delivery strictly adheres to client standards, Entel-provided procedures, and applicable legal requirements. **Your Responsibilities Will Include:** * Attending in person the reports or tickets assigned to your workload, as well as any direct requests made by users or their immediate supervisors. * Performing hardware and/or software installations or configurations when required. * Reinstalling customer-specific images and/or applications. * Managing escalations. * Handling critical service-related matters. * Rescheduling activities if the user is unavailable. * Validating the attendance checklist or work order for the request or incident. * Diagnosing issues and managing warranties, where applicable. * Updating the inventory database. * Monitoring equipment entry and exit across all client warehouses. 7x7 shift – Exceptional Work Schedule (Faena) What do we offer? * Complementary Health Insurance * Compensation Fund (Caja de Compensación) * Pharmacy discounts * Optics discounts * Preferential equipment and plans. Why should you join our team? We provide a pleasant work environment where we value each employee and the impact they generate in their roles. We also emphasize continuous training and development of our employees’ skills. What are you waiting for? Apply now and join one of the leading telecommunications companies in the country! **Requirements:** Graduate of technical or engineering programs in Informatics, Computing, etc. At least 1 year of relevant experience. Knowledge of PC hardware and software. Computer assembly and configuration. Proficiency in Microsoft Office platform. Windows 10 and 7 operating systems. iOS (non-exclusive). Familiarity with lightweight client-end equipment. **Offer Conditions:** **Monthly Net Salary:** 650000 **Benefits:** * Complementary Health Insurance * Compensation Fund (Caja de Compensación) * Pharmacy discounts * Optics discounts * Preferential equipment and plans.