EAP

Description

Job Summary: Responsible for handling customer requests by providing information and performing operational services at the agency. Key Responsibilities: 1. Medical assistance and guidance for affiliates 2. Participation in affiliate loyalty campaigns 3. Personalized advisory services for affiliates **Job Description** ---------------------- Responsible for handling customer requests at the agency, providing information, performing operational services, and more. * Entering GES and CAEC cases * Processing Bancobro payroll forms, disenrollments, and FUNES forms * Entering medical leave requests * Processing ETC reimbursement settlements * Handling information requests * Providing medical guidance to affiliates * Conducting affiliate loyalty campaigns * Delivering personalized advisory services to affiliates * Managing cash flow at the agency * Ensuring timely resolution of affiliate requests. **Candidate Requirements** -------------------------- * Experience in public-facing customer service * Basic office software skills This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are a health insurance company belonging to one of the country’s leading insurance and pension groups—and one of Latin America’s most prominent: the Banmédica Group of Companies. This group comprises state-of-the-art clinics, specialized laboratories, cutting-edge medical centers, ISAPRES, and medical rescue units. We have established ourselves as the industry-leading ISAPRE and among the most stable. Additionally, we offer a wide range of health plans, supplementary benefits, and services—designed to deliver tailored solutions addressing the diverse needs of our customers.