Be part of Stefanini! At Stefanini we are more than 30,000 geniuses, connected from 41 countries, doing what they love and co-creating a better future. **Responsibilities and attributions** You definitely don't want to miss this! **MDA N1 Jr Analyst** =========================== **!** Why will we choose you? Because the challenges you'll take on reflect your ambitions! To better face these challenges, you need: * Provide on-site technical support to application users and hardware (e.g., PCs, servers, mainframes) within the organization. * Coordinate with network services, software system engineers, or application developers to restore service or identify issues. **Requirements and qualifications** Must have: * Professional with completed technical studies in systems, computer science, industrial, logistics or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Familiarity with agile methodologies (desirable) * Minimum 1 year of experience * Technical knowledge of hardware. * Basic knowledge of MS Office 2016 or later. * Knowledge of Ticket Management Tools (JIRA, ServiceNow, * Proactivanet, etc). * Support for all PC and peripheral equipment (pin pads - ticket printers - etc) * Resolve hardware and software incidents on site * Support for base software-related incidents * Preparation, installation, configuration and replacement of computing equipment * Equipment cloning, user data backup * Equipment customization and data restoration * Preparation of equipment for delivery to providers and users * First-line printer support. * Preparation, installation, configuration and replacement of computing equipment due to equipment anomalies. Includes equipment cloning, user data backup, equipment customization and data restoration. **Additional information** * Base salary + performance bonus offered * Working hours: Monday to Friday, 8:00 to 18:00 hrs * Corporate benefits * Complementary insurance Looking for a place where your ideas can shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you're a disruptive person, committed to continuous learning, and innovation is in your DNA, then this is exactly what you're looking for. Come and let's build a better future together!