Senior Operations Supervisor

Description

Job Summary: We are seeking a Senior Operations Supervisor to lead and control daily transportation, warehouse, and distribution activities, ensuring safe and efficient service execution. Key Highlights: 1. Lead and control logistics operations in a dynamic environment. 2. Coordinate teams and manage resources to ensure efficient services. 3. Resolve contingencies and make decisions under pressure. About the Role At Carvan Logistics and Relocation SpA, we provide transportation, distribution, storage, corporate relocation, and logistics coordination services for companies operating in northern Chile. We are looking for a Senior Operations Supervisor who can lead and control daily transportation, warehousing, distribution, and operational support activities at our Arica operation. The selected candidate will be responsible for coordinating teams, allocating resources, monitoring route compliance, and ensuring each service is executed safely, efficiently, and within client-committed deadlines. This role requires on-site presence, the ability to resolve contingencies, and experience supervising logistics operations involving multiple simultaneous activities. Main Responsibilities Operations Supervision Supervise daily transportation, storage, distribution, loading, unloading, and cargo relocation activities. Assign tasks and resources according to operational planning and daily priorities. Verify that services are executed in accordance with internal procedures and client commitments. Team Coordination Lead drivers, operators, warehouse assistants, and operational support staff. Conduct shift-start meetings to communicate daily priorities, risks, and objectives. Monitor attendance, shift scheduling, and fulfillment of assigned responsibilities. Transportation and Route Control Coordinate vehicle, driver, and equipment availability for each operation. Supervise route adherence, delivery schedules, and service programming. Manage contingencies related to delays, route changes, mechanical failures, or operational restrictions. Warehouse and Inventory Management Supervise goods receipt, storage, preparation, and dispatch. Ensure correct identification, location, and handling of products and materials. Participate in periodic inventories and review identified discrepancies, losses, or damages. Operational Safety Verify compliance with safety regulations, risk prevention standards, and personal protective equipment usage. Report unsafe conditions and coordinate corrective actions with the risk prevention department. Ensure loading, unloading, and transportation activities are performed using safe methods. Service Quality Control Review order status, deliveries, documentation, and completed services. Manage customer complaints, operational incidents, and reported deviations. Implement corrective measures to prevent recurrence of errors or non-compliance. Documentation and Reporting Maintain service orders, dispatch guides, delivery records, and transportation documentation. Prepare reports on productivity, route compliance, incidents, and operational performance. Keep required information up to date for internal audits and customer reviews. Continuous Improvement Identify opportunities to reduce time, cost, damage, and operational errors. Propose improvements to routes, warehouse processes, resource allocation, and inter-departmental coordination. Support implementation of new procedures, tools, and operational controls. Requirements Technical or professional degree in Logistics, Transportation, Operations Management, Industrial Engineering, or a related field. Minimum 5 years of experience in logistics operations, transportation, distribution, storage, or similar functions. Proven experience supervising operational teams. Knowledge of route planning, dispatch control, and fleet coordination. Experience in warehouse management, inventory control, and logistics documentation. Ability to resolve contingencies and make decisions under pressure. Proficiency with operational control tools, management systems, or logistics platforms. Availability to work on-site in Arica. Availability to work rotating shifts when operationally required. Valid Class B driver’s license. Preferred Experience Experience in land transportation, corporate relocations, distribution, or foreign trade. Knowledge of border, customs, or international transportation operations. Experience working with productivity, compliance, and service quality indicators. Familiarity with safety regulations applicable to transportation, loading, and storage. Experience coordinating suppliers, carriers, and contracted companies. Knowledge of fleet management systems, GPS tracking, or route planning software. Profile We Seek We seek an organized, decisive individual capable of leading teams in dynamic operational environments. They must be able to simultaneously manage multiple activities, clearly communicate instructions, and promptly respond to issues affecting service delivery. The selected candidate must demonstrate leadership, accountability, customer orientation, and commitment to operational safety and efficiency. They must also possess sound judgment to prioritize tasks, allocate resources, and maintain effective communication with drivers, operators, customers, and administrative teams. Salary: $1\.700\.000 \- $2\.300\.000 per month Workplace: On-site employment