At Aramark, we are looking for an Operations Manager for our facilities in the northern region. The main responsibility of this position is to lead the food service operations across all dining facilities within the contract, according to the service, quality, and safety standards established by the organization and client, ensuring compliance with the terms defined in the commercial contract and achieving company objectives. Main responsibilities include: * Ensure delivery of the service defined in the commercial contract for clients and/or consumers, ensuring customer retention and increasing satisfaction and revenue. * Lead assigned personnel to ensure service efficiency through achievement of performance targets, adherence to procedures (quality, safety, and internal processes), and high levels of performance and engagement. * Manage service surveys, customer and user complaints, compliments, suggestions, as well as any deviations occurring during contracted service delivery, among others. * Identify and manage required resources timely and accordingly, along with associated KPIs (staffing, vehicles, PPE, uniforms, raw materials, tableware, cutlery, trays, utensils, etc.), to ensure proper contractual fulfillment of food services. * Monitor results of the cost center plan. * Lead the Production Area. * Review weekly contract closing with the Controller (ensuring system data matches final served rations reported by the dining facility). * Analyze information related to dining facility service during periodic meetings with the contract team to ensure effective client service delivery. Requirements: * Residence in Antofagasta. * Professional background in Hospitality, Business Administration, or similar. * At least 5 to 6 years of experience in similar roles, managing cleaning, food service, and hospitality operations. * Experience with high-capacity mining contracts. * Availability to work under a 5x2 shift system.