Services Coordinator

Description

Job Summary: We are seeking a Services Coordinator to oversee the efficient delivery of support services, administration of HR procedures, and document management. Key Responsibilities: 1. Lead the team and ensure efficient delivery of support services. 2. Ensure proper implementation of internal HR procedures. 3. Supervise proper management of area files and documentation. AVOS Tech, a company with over 30 years of experience in the Latin American market for operational and technological services, is looking for a Technician or Engineer with a university degree in Business Engineering, Human Resources, Business Administration, or a related field, to fill the position of **Services Coordinator**. **Requirements** * Minimum **2 years of experience in Human Resources**, with focus on customer service and benefits management. **Mandatory Technical Knowledge**: * Experience leading or supervising work teams. * Intermediate English (spoken and written). **Desirable Requirements** * Basic HR processes. * Proficiency in office tools (Excel, Word, email). * Management and planning: HR metrics, internal control, and change management. * Experience in leadership and team supervision. * Integrity and confidentiality: Maintain confidentiality and professional ethics at all times. **Responsibilities:** **1\. Support and Customer Service Management** * Supervise and lead the team in delivering efficient, internally customer-oriented support services. * Serve as the primary point of contact for resolving inquiries and complex cases related to benefits, procedures, and HR topics. **2\. Administration and Coordination** * Ensure proper implementation of internal HR procedures (e.g., onboarding, contractual management, etc.). * Plan, assign, and supervise team tasks, ensuring operational continuity. * Monitor adherence to deadlines, quality standards, and internal procedures. **3\. Document Management and Compliance** * Supervise proper management of area files and documentation, ensuring compliance with internal and external regulations. * Maintain accurate, up-to-date, and confidential employee information records. * Be responsible for reports generated by the team, ensuring clear and accurate information for client decision-making. **4\. Interdepartmental Collaboration** * Coordinate and collaborate with the client’s HR teams and the WTW team. * Participate in continuous improvement and employee experience projects and committees. * Channel requests and ensure their fulfillment to high service standards. **5\. Development and Training** * Identify training needs and develop improvement plans for the team. * Promote a positive, collaborative, and professionally development-oriented work environment. * Train the team on processes, regulations, and platform usage. * Encourage best practices and a compliance culture in document management. **Details:** * Contract Type: Fixed-term contract — 1 month + 1 month + indefinite (subject to performance) * Work Mode: On-site (must travel once per month to Minera Spence) * Working Hours: Monday–Thursday 9:00–18:00; Friday 9:00–16:00 **Benefits:** * Complementary Health and Dental Insurance * Oncological Insurance (FALP) * Influenza Vaccination (April) * Birthday Gift * Year-end Bonus (September and December)