Job Summary: Advise customers on product and service subscriptions, maximizing sales and loyalty opportunities while ensuring customer satisfaction with Entel and achievement of business objectives. Key Highlights: 1. Customer loyalty through excellence in service quality 2. Maximizing sales through advisory support and requirement exploration 3. Opportunity to work for a leading technology and telecommunications company **Job Description** ---------------------- Ensure comprehensive customer service by advising on product and service subscriptions, leveraging every interaction to generate greater sales opportunities, addressing customer requirements, and fostering loyalty through excellence in service quality—guaranteeing customer satisfaction with Entel and fulfillment of company objectives. * Deliver excellence in service quality within the store sales zone. * Advise customers on commercial requirements, maximizing satisfaction and loyalty levels during each interaction through exploration, thereby achieving the highest possible number of sales. * Clearly and accurately explain to customers the features of the service provided, in accordance with policies defined for each case. * Implement efficient retention actions in response to cancellation intentions, ensuring adherence to established policies and procedures. * Actively participate in information platforms, training sessions, and other initiatives organized by trainers—including topics related to systems, products/services, and current company procedures. * Educate and support customers in self-service interactions via kiosks, remote channels, and digital platforms. * Provide support to other departments or functions during contingency situations or periods of high demand, as requested by management. * Adapt to channel requirements—including service models, procedures, policies, and others. * Properly use current customer service tools (e.g., Turnomatico, Siebel, One Click, Xstore, etc.). **Candidate Requirements** -------------------------- * Sales / After-sales * Telecommunications * Customer service This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the questions and/or tests requested Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are a leading technology and telecommunications company operating in Chile and Peru. Our company provides mobile telephony services and fixed-network operations (including data, IT integration, internet, local and long-distance telephony, and related services) for individual, enterprise, corporate, and wholesale segments. Our purpose is to bring closer the infinite possibilities enabled by technology—and thus responsibly transform society. **Our Benefits** ----------------------- * Remote work * Health insurance * Dental insurance * Training and courses * Educational subsidy * Product discounts * Performance bonus
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
